Privacy

Through our webshop, privacy-sensitive data or personal data is processed. FLA EUROPE NV/Patrick Teamwear considers careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.

When processing of personal data we comply with the requirements of the privacy legislation. This means, among other things:

  • We clearly state the purposes for which we process personal data. We do this via this privacy statement
  • we limit our collection of personal data to only those personal data that are necessary for legitimate purposes
  • we first ask you for explicit permission to process your personal data in cases where your permission is required
  • we take appropriate security measures to protect your personal data and to meet the requirements of parties who process personal data on our behalf
  • we respect your right to access, correct or delete your personal data at your request
  • FLA EUROPE NV/Patrick Teamwear is responsible for the data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We advise you to read it carefully

This privacy statement was last amended on 02-06-2020 00:00:00.

Privacy statement FLA EUROPE NV/Patrick Teamwear

This privacy policy applies when you visit our website without purchasing and when you use our services to purchase goods. The personal data obtained through this website are included in the files of FLA EUROPE NV/Patrick Teamwear, Lindestraat 58, 9700 Oudenaarde. We undertake to use these data exclusively for the purpose of:

  • Giving you access to the shop section of our website
  • Handling and delivering orders
  • After-sales service
  • Sending you interesting offers and information about our new products

1. Links to other websites

This website contains links to other sites. FLA EUROPE NV/Patrick Teamwear cannot guarantee that these websites comply with a privacy policy in accordance with the General Data Protection Regulation (GDPR), in the Dutch General Data Protection Regulation (AVG) no. 2016/679 of 24 May 2016. We therefore advise users to check this themselves by consulting the privacy clauses that must appear on each website.

2. Provision to third parties

Your data will only be provided to third parties that are involved in the execution of your orders. These are our payment integrator, website-, and parcel delivery partner. We have strict agreements with them to comply with the European privacy rules.

3. Security and confidentiality

We have developed safety measures that are adapted on a technical and organizational level to prevent personal data from being collected on the webshop or processed unlawfully. This is in order to prevent the destruction, loss, falsification, alteration, unauthorised access, accidental notification of personal data to third parties or any other unauthorised processing of such data.

4. Right of application and rectification

If you have any questions about our privacy policy, or if you have questions about accessing and changing (or deleting) your personal data, you can contact us any time at info@teamunited.eu. You can change your personal data by logging on to www.patrick.eu and modifying your data yourself, or you can send us a request to view, change or delete these data. You can also submit a request to request a data export for data that we use with your permission, or indicate, with reasons, that you wish us to restrict the processing of personal data.

In order to prevent misuse, we may ask you to identify yourself adequately. If it concerns access to personal data linked to a cookie, you must send us a copy of the cookie in question. You can find this in the settings of your browser. If the data is not correct, you can ask us to change or remove the data.

5. Collected data

When using our webshop, we obtain certain information from you. This may be personal data. We only store and use personal data that you provide directly, within the framework of the service requested by you, or of which it is clear at the time of provision that they will be provided to us for processing.

We use the following data for the purposes stated in this privacy statement:

  • First name
  • Last name
  • Street name
  • House number + bus (optional)
  • Zip code
  • Municipality
  • Telephone number
  • E-mail address
  • Country
  • Login
  • Password

Certain parts of our webshop require you to register first. After registration, we will use your chosen username to store your personal data. We keep this information so that you do not have to fill it in again each time and so that we can contact you within the framework of the execution of the agreement.

We will not provide the data linked to your user name to third parties, unless this is necessary within the framework of the execution of the agreement you enter with us or if this is required by law. In case of suspicion of fraud or abuse of our webshop, we may hand over personal data to the competent authorities.

6. Payment details

Our website does not collect credit card or payment information. If you make a purchase on our website, MULTISAFEPAY will be used to process your payment. The information from your credit card or your account does not pass through our website and is certainly not tracked. We only receive a notification when an order has been completed and the payment has been processed correctly and completely. At no time do we have access to your personal information during the transaction. You will notice that you will be directed to a secure website of MULTISAFEPAY when you pay. Orders for refunds are also sent via MULTISAFEPAY.

7. Live Chat

We offer through our webshop the possibility to ask questions by means of a Live Chat, in which you will be asked to fill in various details in order to process your question. You choose which information you provide. The information you send us will be kept as long as the nature of the form or the content of your e-mail is necessary for the complete answer and handling.

8. Newsletters and promotions

We offer a newsletter in which we want to inform interested parties about our products and/or services. In order to send newsletters and promotional campaigns via e-mail, we work together with Flexmail. Every mail you receive via Flexmail will always contain a link to unsubscribe, if you no longer wish to receive e-mails from us. Your e-mail address will only be added to the list of subscribers with your explicit permission.

9. Cookies

9.1. What are cookies?

Our webshop uses cookies. Cookies are small information files that are automatically stored on the hard drive of your PC when you visit a website. These files contain a unique identification number.

9.2. Can I refuse the use of cookies?

When you visit our webshop for the first time, a message will be displayed explaining why we use cookies. We consider further use of our webshop to be consenting to this use of cookies. You are free to disable cookies through your browser. However, please note that it is possible that our website may not function optimally.

9.3. We also use third-party cookies. What does this mean?

Our site contains cookies from third parties. We have made agreements with third parties who place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications do with the cookies themselves when they read them. For more information about these applications and how they deal with cookies, please see the privacy statements of these parties below (note: these may change regularly).

9.4. Customer support tools

This website uses Live Chat to provide you with the fastest possible service. Only with your explicit consent will we store your name, e-mail address, telephone number and your message in order to be able to chat with you. The data is stored within the Live Chat form on secure servers within the European Union. For more information, please read the privacy policy of Live Chat Inc. at www.livechat.com

9.5. Analytical tools

We use Hotjar, Google Analytics and GA Audiences to track how visitors use our store. We have entered into an agreement with Google to make agreements about how our data is handled. More information about the data processing of Google Analytics can be found via this link: google privacy conditions

Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, finally, we do make the IP addresses anonymous. For more information: google analytics anonymization

9.6. Remarketing tools

DoubleClick is a tracking cookie used by Google to improve your online experience, such as showing relevant ads to you. In this way, you will receive more targeted advertisements on other sites based on your interests rather than generic advertisements. At www.youronlinechoices.com you can manage your advertising preferences. Please note that this will not prevent you from seeing an advertisement when surfing the site. You will only see generic ads instead of ads based on your personal preferences.

If you have any objections to these Remarketing tools you can continue surfing by clicking this button.

10. Storage periods

The personal data described above will be kept for as long as necessary to process your orders, including warranty. We keep data for an indefinite period of time. There is a legal obligation for the retention period for data, such as the tax obligation of seven years for payment data.

11. Contact

For any additional information or comments about this privacy policy or regarding the way in which we collect data, please contact FLA EUROPE NV/Patrick Teamwear at the following address:

FLA EUROPE NV/Patrick Teamwear

Attn. Privacy officer

Meersbloem-Melden 42

B-9700 Oudenaarde

Email : info@teamunited.eu

Your complaint or dispute should be sent to the above-mentionned address. Any communication from FLA EUROPE NV/Patrick Teamwear to you will be by e-mail.

12. Data Protection Authority

We will help you if you have any complaints about the processing of your personal data. Pursuant to privacy legislation, you also have the right to lodge a complaint with the Data Protection Authority against this processing of personal data. You can contact the Data Protection Authority for this purpose.

Didn’t find what you were looking for?

Send an email to our customer service via info@teamunited.eu or call us on +32 (0)55 33 56 80. We are happy to help you!