Through our webshop, privacy-sensitive data or personal data is processed. FLA EUROPE NV/Patrick Teamwear considers careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.
When processing of personal data we comply with the requirements of the privacy legislation. This means, among other things:
We clearly state the purposes for which we process personal data. We do this via this privacy statement
we limit our collection of personal data to only those personal data that are necessary for legitimate purposes
we first ask you for explicit permission to process your personal data in cases where your permission is required
we take appropriate security measures to protect your personal data and to meet the requirements of parties who process personal data on our behalf
we respect your right to access, correct or delete your personal data at your request
FLA EUROPE NV/Patrick Teamwear is responsible for the data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We advise you to read it carefully
This privacy statement was last amended on 02-06-2020 00:00:00.
Privacy statement FLA EUROPE NV/Patrick Teamwear
Giving you access to the shop section of our website
Handling and delivering orders
Sending you interesting offers and information about our new products
1. Links to other websites
2. Provision to third parties
Your data will only be provided to third parties that are involved in the execution of your orders. These are our payment integrator, website-, and parcel delivery partner. We have strict agreements with them to comply with the European privacy rules.
3. Security and confidentiality
We have developed safety measures that are adapted on a technical and organizational level to prevent personal data from being collected on the webshop or processed unlawfully. This is in order to prevent the destruction, loss, falsification, alteration, unauthorised access, accidental notification of personal data to third parties or any other unauthorised processing of such data.
4. Right of application and rectification
In order to prevent misuse, we may ask you to identify yourself adequately. If it concerns access to personal data linked to a cookie, you must send us a copy of the cookie in question. You can find this in the settings of your browser. If the data is not correct, you can ask us to change or remove the data.
5. Collected data
When using our webshop, we obtain certain information from you. This may be personal data. We only store and use personal data that you provide directly, within the framework of the service requested by you, or of which it is clear at the time of provision that they will be provided to us for processing.
We use the following data for the purposes stated in this privacy statement:
House number + bus (optional)
Certain parts of our webshop require you to register first. After registration, we will use your chosen username to store your personal data. We keep this information so that you do not have to fill it in again each time and so that we can contact you within the framework of the execution of the agreement.
We will not provide the data linked to your user name to third parties, unless this is necessary within the framework of the execution of the agreement you enter with us or if this is required by law. In case of suspicion of fraud or abuse of our webshop, we may hand over personal data to the competent authorities.
6. Payment details
Our website does not collect credit card or payment information. If you make a purchase on our website, MULTISAFEPAY will be used to process your payment. The information from your credit card or your account does not pass through our website and is certainly not tracked. We only receive a notification when an order has been completed and the payment has been processed correctly and completely. At no time do we have access to your personal information during the transaction. You will notice that you will be directed to a secure website of MULTISAFEPAY when you pay. Orders for refunds are also sent via MULTISAFEPAY.
7. Live Chat
We offer through our webshop the possibility to ask questions by means of a Live Chat, in which you will be asked to fill in various details in order to process your question. You choose which information you provide. The information you send us will be kept as long as the nature of the form or the content of your e-mail is necessary for the complete answer and handling.
8. Newsletters and promotions
We offer a newsletter in which we want to inform interested parties about our products and/or services. In order to send newsletters and promotional campaigns via e-mail, we work together with Flexmail. Every mail you receive via Flexmail will always contain a link to unsubscribe, if you no longer wish to receive e-mails from us. Your e-mail address will only be added to the list of subscribers with your explicit permission.
9.1. What are cookies?
9.3. We also use third-party cookies. What does this mean?
9.4. Customer support tools
9.5. Analytical tools
We use Hotjar, Google Analytics and GA Audiences to track how visitors use our store. We have entered into an agreement with Google to make agreements about how our data is handled. More information about the data processing of Google Analytics can be found via this link: google privacy conditions
Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, finally, we do make the IP addresses anonymous. For more information: google analytics anonymization
9.6. Remarketing tools
DoubleClick is a tracking cookie used by Google to improve your online experience, such as showing relevant ads to you. In this way, you will receive more targeted advertisements on other sites based on your interests rather than generic advertisements. At www.youronlinechoices.com you can manage your advertising preferences. Please note that this will not prevent you from seeing an advertisement when surfing the site. You will only see generic ads instead of ads based on your personal preferences.
If you have any objections to these Remarketing tools you can continue surfing by clicking this button.
10. Storage periods
The personal data described above will be kept for as long as necessary to process your orders, including warranty. We keep data for an indefinite period of time. There is a legal obligation for the retention period for data, such as the tax obligation of seven years for payment data.
Your complaint or dispute should be sent to the above-mentionned address. Any communication from FLA EUROPE NV/Patrick Teamwear to you will be by e-mail.
12. Data Protection Authority
We will help you if you have any complaints about the processing of your personal data. Pursuant to privacy legislation, you also have the right to lodge a complaint with the Data Protection Authority against this processing of personal data. You can contact the Data Protection Authority for this purpose.